Terms & Services

Effective Date: June 26, 2025

Welcome to Aston Homecare. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Services. Please read these terms carefully before using our site or engaging our services.

1. About Us

Aston Homecare is a domiciliary care provider based in Glasgow, offering personalised and complex care services tailored to individual needs. Our services are designed to support people in their own homes with dignity, respect, and professionalism.

2. Use of Our Website

You may access and use our website for personal, non-commercial purposes only. By using our site, you agree not to:

• Misuse the website for unlawful purposes

• Attempt to gain unauthorised access to any part of the site or its data

• Copy, duplicate, or exploit any content without prior written permission

We reserve the right to suspend or restrict access to any user who violates these terms.

3. Service Availability

All care services provided by Aston Homecare are subject to assessment, agreement, and availability. While we strive to offer consistent care, we cannot guarantee uninterrupted services due to unforeseen circumstances, such as emergencies, staff shortages, or force majeure events.

4. Care Assessments & Agreements

Before starting any care package, an initial assessment will be carried out. A personalised care plan will be agreed upon with the client or their authorised representative. The care plan outlines:

• Scope of care

• Service schedule

• Fees and payment terms

• Client rights and responsibilities

By accepting our services, you agree to the details outlined in the care agreement.

5. Payments & Fees

Fees for our services are clearly communicated during the assessment process. Invoices must be paid in full within the time stated on the invoice. Late payments may result in service suspension or additional charges.

We accept various payment methods including direct debit, bank transfer, and other agreed options.

6. Cancellation Policy

If you wish to cancel a scheduled care service, we require at least 24 hours’ notice. Failure to provide timely notice may result in charges equivalent to the scheduled visit.

For long-term care cancellation, written notice of 14 days is required unless otherwise agreed upon in the contract.

7. Confidentiality

All personal information shared with Aston Homecare is treated with strict confidentiality and in accordance with our Privacy Policy. We will not disclose any client information without consent, except where legally required.

8. Staff Conduct

Our care professionals are fully trained and vetted to ensure quality care. We do not tolerate abuse, harassment, or discrimination toward our staff. We reserve the right to withdraw services if our team is subject to unsafe or abusive environments.

9. Limitation of Liability

While we strive for the highest standards of care, Aston Homecare shall not be held liable for:

• Any indirect or consequential losses

• Delays caused by third parties or external factors

• Inaccurate information provided by the client or representative

Our total liability shall not exceed the amount paid for services rendered within the last 30 days.

10. Changes to These Terms

We may revise these terms from time to time. The latest version will always be available on our website. By continuing to use our services, you agree to be bound by the most recent version of these Terms & Services.

11. Governing Law

These terms are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

12. Contact Us

For any questions about these Terms and Services, please contact:

Aston Homecare
123 Care Lane, Glasgow, G1 2AB
Phone: 0141 555 7890
Email: info@astonhomecare.co.uk